Date: 23 May 2018

1) Who we are

This website is owned and run by Havik Ltd (Company number: 09658758). “The Dog Company” is a registered trademark of Havik Ltd. (“our” or “we” or “us”)

Our contact details are as follows:
</ br>Email: info@havik.org.uk
</ br>Phone: 01284 277340
</ br>Address: Havik Ltd, PO Box 743, Bury St Edmunds, IP32 7YY

2) What personal data we collect

If you choose to purchase from us, we will collect details that you provide concerning that purchase. Information held is likely to include your name, contact details and payment details and any additional information we may need to help meet your specific requirements.
We may use this information to tell you about other products, offers and services we think may be of interest to you or to help us to provide details or information you may have requested.

We also collect website usage information and do this using “cookies”. This information may be used for marketing purposes.

3) Comments

When visitors leave comments on the website, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

4) Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

5) Legitimate Interest

We may use your name and email contact details you have given us to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time.

We may use some of your personal information for statistical purposes when we evaluate our range of services.

We may share your email address with Google and/or Facebook or other web based advertising platforms (“Platforms”) , who act as data processors for them to use on our behalf in connection with the creation of marketing and promotion for us. This may include the Platforms using socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these Platforms is shared with us at any time.

The Platforms may also use your peronal data to serve targeted advertising/content to you via their Platform. You can control what advertisements you receive via the privacy settings on the relevant platform.

The above is done on the basis that they are in the legitimate interest of our company.

6) Consent

We may ask your consent to use your name, SMS, email address(s), phone number(s) and postal address to tell you about our own products and services which we think may be of interest to you.

You can withdraw your consent at any time.

7) Legal Obligation

We may also disclose your data without your permission to the extent that we are required to do so by law or regulation.

8) Who will you share my information with?

We may share your information with:

</ br>credit/debit card companies;
</ br>other third parties who we may need to work with to deliver products or services, for example, the Royal Mail;
</ br>Platforms as set out in 5 above;
</ br>We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights

9) How do you manage my information?

We may from time to time appoint other third party service providers to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA.

We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

If we transfer your personal data to the USA then we will always use a lawful method to do so which may be either the “Privacy Shield” Programme or an agreement in a form approved by the European Commission.

10) Updating Your Details?

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to info@havik.org.uk or contact us at Havik Ltd, PO Box 743, Bury St Edmunds, IP32 7YY.

Alternatively, you can call us on 01284 277340

11) How long will we hold your information for?

Your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

11) Your rights

You have the right to ask us at any time:-
</ br>to confirm whether we hold any of your personal data;
</ br>to send you a copy of any personal data that we hold about you;
</ br>to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
</ br>to delete (to the extent possible) any of your personal data, where we are required by law to do so;
</ br>to stop processing your personal data, where we are required by law to do so;
</ br>to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
</ br>to stop processing any of your personal data that we process on the basis of our legitimate interests; and
</ br>to stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent

If you wish to exercise any of these rights or wish to object to our use of your personal information, please write to us at the address given below.

Data Protection Co-ordinator, Havik Ltd, PO Box 743, Bury St Edmunds, IP32 7YY

Or by email to: info@havik.org.uk

12) Does the notice apply to linked websites?

Our websites may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

13) How do we update this privacy notice?

We keep our privacy notice under regular review and we will place any updates on our webpage.

14) Who can I contact if I have queries about this privacy notice?

You can also contact us directly if you have any questions about our privacy notice or information we hold about you.

Please write to us at the address given below.

Data Protection Co-ordinator, Havik Ltd, PO Box 743, Bury St Edmunds, IP32 7YY

Or by email to: info@havik.org.uk

Or call on: 01284 277340

If you are dissatisfied with our handling of any complaint you also have the right to raise concerns at any time with The UK Information Commissioner: https://ico.org.uk